Refund policy
Last updated: November 12, 2026
Our spreadsheets and apps are digital and arrive the moment you pay, so all sales are final. That's why every app has a free demo and every spreadsheet page shows the actual tabs: you can check that a product fits before you buy it.
When we refund
We give a full refund in these three cases, if you ask within 14 days of your purchase:
- The product doesn't work as described and we can't fix it. For example, a file won't open in the Excel version or in Google Sheets as listed on the product page, or an app won't load on a supported browser.
- You were charged twice for the same product. We refund the duplicate order.
- Your product never arrived. You paid, and the email and your Lemon Squeezy order page don't give you the files or link.
We can't offer refunds for changing your mind, buying the wrong product, or not having the software listed under what you need on the product page.
We'll try to fix it first
Most problems are a setting, a browser or a version mix-up, and we can usually sort them out by email. If a file is broken, we'll send you a fixed one. If we can't make the product work as described, you get your money back.
How to ask
Email hello@sheetsandstyle.com within 14 days of your purchase with:
- Your order number from the Lemon Squeezy receipt, or the email you used at checkout
- The product name
- What went wrong, plus a screenshot if you can take one
We answer within 2 business days.
How refunds are paid
Lemon Squeezy, the merchant of record for our sales, processes every refund back to your original payment method. How long it takes to show up depends on your bank or card. After a refund, the license to use the product ends. Please delete the files and stop using the app link.
Please write to us before you open a dispute with your bank. A dispute takes weeks, and an email usually solves the problem in a day or two.